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Automotive Service Coordinator


David Chrysler Jeep Dodge Ram?is seeking a Service Coordinator with the drive and determination to succeed, as well as the ability to meet customer needs. The Service Coordinator is responsible for scheduling and maintaining the service appointments for the service department.




DUTIES & RESPONSIBILITIES:



??????? Schedule service appointments by phone, in person, or via email


??????? Follow up on internet leads


??????? Provide guests with vehicle status information when needed


??????? Respond to guest concerns via phone, in person, or email


??????? Answer, transfer, and provide information to incoming calls


??????? Direct telephone calls to the appropriate parties, as necessary


??????? Communicate with callers in a professional, friendly, and efficient manner


??????? Perform other administrative duties, as assigned


??????? Maintain high ethical standards in all actions


??????? Maintain assigned workspace in an organized and clean manner



??????? Maintain a professional appearance at all times




Job Requirements:



??????? A high school diploma or equivalent required.


??????? Previous dealership experience is preferred but not required


??????? Prefer a minimum of one (1) year experience in a customer service role


??????? Typing and phone skills required



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