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Server Glen Mills-2018

JOB SUMMARY:
Serves and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to WOW our Guests. Completes Menu tour and sells special with every table every time ensuring a positive Guest experience. Performs side duties including, but not limited to: answering the phone, bussing tables, washing dishes, cleaning work stations, rolling silverware, expediting orders and running food. Responsible for accurate cash handling. Follows steps of service and front of house absolutes. Maintains regular and consistent attendance and punctuality.
PRINCIPAL ACCOUNTABILITES:
Interacts verbally with all Guests creating a friendly and upbeat atmosphere. Greets Guests, explains signature items, tours the Guest through the menu using concise and articulate language; listens and responds to questions.
Suggestively sells and upgrades drinks and shakes, appetizers, entrees and dessert menu items by providing specific and descriptive mouthwatering adjectives when describing each item.
Observes Guests, practices the two-bite/two minute check back to ensure Guest satisfaction. Presents Guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure in a timely manner.
Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.
Practices teamwork by assisting other Team Members by running food, greeting other tables, pre-bussing, refilling beverages, and providing assistance to other tables and Team Members when necessary.
Conducts set up and closing procedures. Maintains sanitation, health and safety standards in work areas.
Has fun and enjoys communicating with staff and guests!
QUALIFICTIONS:
Education:
High School graduate preferred
Experience:
Previous server or restaurant experience preferred
Skills/Competencies:
Reading, writing, basic math and superior communication skills required
Professional communications skills are required
Ability to work in a team environment
Ability to work calmly and effectively under pressure
Must have problem solving abilities, be self-motivated, and organized
Commitment to quality service, and food and beverage knowledge
Handles multiple priorities; work under stress and exercise good judgment
PHYSICAL REQUIREMENTS:
Activity
Frequency
Activity
Frequency
Balancing
Infrequently
Pulling
Infrequently
Carrying
Daily (25+ pounds)
Pushing
Infrequently
Climbing
Infrequently
Reaching
Daily
Crouching
Daily
Repetitive hand movement (POS system)
Hourly
Repetitive foot movement
Infrequently
Lifting
Daily (25+ pounds)
Standing
Hourly
Walking
Hourly
Speaking
Hourly
Hearing
Hourly
Frequency: hourly/daily/weekly/occasional/infrequently



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